Airline Technology FAIL

I am traveling right now, and as it would be, I had some "snags" and "delays" or whatever the soft term the airlines use to describe gross incompetence and system failure. Most of the time I experience a seamless experience when traveling, but when these events occur I get astonished in the lack of accountability.

I'll spare the details, but the whole thing got me to thinking. Even with the comprehensive technology that exists to track and manage the airline logistics, it still comes down to the people pushing the buttons. As I sat in line for "special services" to get my hotel voucher and retrieve my bag, I noticed the software they were using was seemingly Dos-based, circa 1984. It amazes me that the UI and entire software took 20 minutes and constant punching of numbers to make any request, print out 10 pieces of paper, rip up 8 of them, and still have to explain everything and defend the process. Can't we improve that? Is the airline industry really stuck in a commodore 64-driven software environment?

Let's grow up, invite technology to make things better.

Go. Make it happen.